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Introduction

Welcome to Proto Plumbing & Heating ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.boston-plumber-water-heaters.com (the "Website") or use our services.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

 

Information We Collect

We may collect the following types of information when you use our Website:

 

1. Personal Information

• Contact Information: Name, email address, phone number, or other details you provide when you contact us, sign up for newsletters, or create an account.

• Payment Information: If you make a purchase, we may collect payment details (e.g., credit card information) through our third-party payment processors.

• User-Provided Content: Information you submit through forms, comments, or other interactive features on our Website.

 

2. Non-Personal Information

• Usage Data: Information about how you interact with our Website, such as pages visited, time spent on the Website, and links clicked.

• Device and Browser Information: IP address, browser type, operating system, device type, and other technical information collected automatically.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

 

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services.

• To process transactions and fulfill orders.

• To send you promotional materials, newsletters, or other communications (you may opt out at any time).

• To improve our Website, services, and user experience through analytics and feedback.

• To respond to your inquiries, comments, or customer service requests.

• To comply with legal obligations or protect our rights, property, or safety, or that of our users.

 

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., hosting providers, payment processors, or analytics services) who assist us in operating our Website and services, provided they agree to keep your information confidential.

• Legal Compliance: When required by law, such as in response to a subpoena, court order, or other legal process.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

• With Your Consent: When you explicitly agree to share your information.

 

Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access and Update: You may request access to or correction of your personal information by contacting us.

• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

• Cookies: You can disable cookies through your browser settings, though this may affect your experience on our Website.

• Data Deletion: You may request the deletion of your personal information, subject to legal or contractual restrictions.

If you are located in the European Economic Area (EEA), United Kingdom, or California, you may have additional rights under GDPR, UK GDPR, or CCPA, such as the right to data portability or to object to certain processing activities. Please contact us for more information.

 

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

 

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

 

Children's Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

 

International Data Transfers

If you are accessing our Website from outside [Your Country], your information may be transferred to and processed in [Your Country]. By using our Website, you consent to such transfers. We take steps to ensure that any international data transfers comply with applicable data protection laws.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Proto Plumbing & Heating
peri.protoservic@gmail.com
14 Lothrop Avenue, Milton, MA, 02186

Thank you for trusting us with your information. We are committed to protecting your privacy and providing a secure online experience.

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Last Updated: June 19, 2025